Product or Money Returns

You have the right to return the products you bought, within fourteen (14) calendar days from the date you received them.

In this case, the product must have not been opened from its' package or been used and must also been accompanied by all the labels or the stickers by its' manufacturer. You may find further information in the section of Products and Money Returns.

The package must be packed properly so that every possible damage of the packaging or the product is prevented during the transport. In case of returning shoes, it is not allowed to stick labels and packing tapes on the box. If the returned product's box is damaged, the return will not be accepted.

Returns of underwear, swimwear (bikini bottoms) and socks for hygiene reasons are not accepted.

Concerning the desirable return, you have to send an e-mail to where you must include the order code, the client's full name and the full description of the product that will be returned.

In case of returning the products, within 7 working days, the amount of money related to the value of the goods is refunded, while not possible costs of transport, cash on delivery or bank charges are included. The valuation of the product is made based on the price it was purchased.

Concerning returns within Greece, for the best and most economical service, send your return using the "Courier Center" with our charge (FAVELA) within Athens and concerning the rest of the regions send you return using the "Geniki Taxydromiki". We will withhold the amount of € 2.50 from the value of the goods that we will have to return to you.

Returns of International Orders: Due to the high shipping costs, FAVELA does not provide free product returns for orders outside Greece. Return costs are borne by the person making the return. It is clarified that the product must be in excellent condition as it was received. It is also noted that the initial shipping costs are not credited.