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Customer Care

- Size Explanation
- Payments
- Shipping Information
- International Orders
- Returns & Exchanges
- Pre-order – Coming Soon

Size Explanation

Please use these size charts to help determine your size. Because sizing and cut will vary between brands, please use the following charts as a general guide to compare the various size scales. If you have a specific sizing question or would like more information, please contact us via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

SIZE GUIDE - CLOTHES
  SPAIN US UK & AUSTRALIA FRANCE ITALY
XS 1 2 6 34 38
S 2 4 8 36 40
M 3 6 10 38 42
L 4 8 12 40 44
XL   10 14 42 46

 

Need help with international sizing? All shoes on Favela are shown in EU sizes.

Jeffrey Campbell does not provide conversion charts so we show standard conversion charts for an approximate fit. These charts are only a guide since there is no universally accepted size chart.

Jeffrey Campbell

US 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11
EUR 35 36 36 37 37 38 38 39 39 40 40 41 41
UK 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8

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Payments

Payment by Credit Card or Debit Card.

You can choose to pay with Credit Card or Debit Card.

We accept: Visa, MasterCard, Visa Electron, Maestro, Diners and American Express. Before paying with Visa ELECTRON you must obtain authorization by the issuer for online purchase.

If you choose to pay with a pre-paid Card, remember to keep it and not throw it away after making your purchase, as you may need it in the case of refund.

We guarantee the highest security level for every purchase. You transferred to a secure payments environment of Alpha Bank. For additional security service the Alpha e-Commerce participates in trade certification programs Verified by Visa and MasterCard Secure Code.

Payment by cash on delivery for Greece and Cyprus

You may select "Cash on Delivery" as payment method.At the time of delivery, you must have the exact amount in cash to pay for your order. Payment by cheque is not accepted.

Cash on Delivery is free of charge for Greece.

Cash on delivery for Cyprus costs 4,99€.

International orders do not have the Cash on Delivery option. If you are ordering from other international countries, you can pay by Credit Card or PayPal

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Shipping Information

FREE Shipping in Greece, Cyprus and all over the world.

FREE shipping on all Greece orders 50€ or more
FREE shipping on all Cyprus orders 50€ or more
Pay on checkout by Credit Card or by PayPal or pay Cash on Delivery.
 

COURIER DELIVERY COST TABLE

AREA DELIVERY TIME COST
GREECE 1-3 BUSINESS DAYS FREE ON ORDERS 50€ OR MORE
CYPRUS 1-3 BUSINESS DAYS FREE ON ORDERS 50€ OR MORE
GREECE 1-3 BUSINESS DAYS 4.99€
CYPRUS 1-3 BUSINESS DAYS 4,99€

 

We're like lightning and ship your shoes fast - most same day if placed before 4pm. Orders in Greece are sent via 'Geniki Taxydromiki' courier (http://www.taxydromiki.gr/trackand will arrive in 1-3 business days. The first business day starts the day after the order ships.

Orders in Cyprus are sent via SkyNet (https://www.skynetwwe.info/and will arrive in 1-3 business days. The first business day starts the day after the order ships.

You will receive a shipping confirmation email and tracking number once we ship your order.  Or, just visit the "my account" page.

 

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International Orders

FREE Shipping all over the world 

Free European Union Shipping for orders 50€ or more.

FREE shipping on all European Union orders 50€ or more.
Pay on checkout by Credit Card or by PayPal.

Free International Shipping for orders 150€ or more.

FREE shipping on all Ιnternational orders 150€ or more.

All countries (except European Union)

Pay on checkout by Credit Card or by Pay Pal.

 COURIER DELIVERY COST TABLE 

AREA  DELIVERY DATE COST
EUROPEAN UNION 1-3 BUSINESS DAYS FREE ON ORDERS 50€ OR MORE
ALL COUNTRIES EXCEPT EU 1-3 BUSINESS DAYS FREE ON ORDERS 150€ OR MORE
EUROPEAN UNION 1-3 BUSINESS DAYS 10€
ALL COUNTRIES EXCEPT EU 1-3 BUSINESS DAYS 15€
 

We're like lightning and ship your shoes fast - most same day if placed before 4pm. 

All orders are sent via ΤΝΤ Express Service (http://www.tnt.com/express/en_gr/site/home/applications/tracking.html) and will arrive in 1-3 business days. The first business day starts the day after the order ships.

Customs, taxes, duties, and collection fees may still apply. All duties and/or taxes are the responsibility of the customer and are not collected by Favela.gr, nor are they included in the order total. Any applicable fees will be due upon delivery.

You will receive a shipping confirmation email once we ship your order.  Or, just visit the "my account" page.
 

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Returns & Exchanges

Returns:

You have the right to return products purchased within fourteen (14) calendar days from the date of receipt.
Returns are accepted if the product is not used in its original packaging and accompanied by the manufacturer´s tag. The parcel should be packed in a way to avoid damage of the product of the packaging during transport.
If shoes will be returned, labels and strapping tapes are not allowed on the packaging box. If the returned boxes of goods have been damaged, the return is not accepted.
Underwear and swimwear returns (slips) are not accepted for reasons of hygiene.
In case of return an e-mail should be sent to the address: This email address is being protected from spambots. You need JavaScript enabled to view it. stating in any case the order number, customer’s name and full description of the product to be returned. In case of refund the amount reimbursed is the value of the product and not likely transport costs, COD or bank charges. The value of products  is at the current price.
For returns in Greece, in order to have better and economical service, send your return using General Postal our own costs (FAVELA). We will withhold payment of 4,99 € from the value of the goods that we will have to refund you. 

International Returns:

You can return any unused item for a refund or exchange , within 14 days of receiving your original order, by post

Postage must be paid by the sender, and will not be refunded by Favela.gr 

The goods are in your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way!

If you just want to return we'll refund the price you paid for your item back to your original payment method.

 

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Pre-order – Coming Soon

You can pre-order a selection of products before they reach at FAVELA. Τhey will be conveniently delivered to the address you prefer as soon as they are available in our stock.

In the Product Page of pre-order items you will also find their expected shipping date. If your order includes both products that are already in stock and pre-order items, the products will be shipped at two different times, without charged for delivery, if your order is over 50,00€ for delivery in Greece. In the other case if you have charge for delivery you will only be charged once. In case that the delivery address is abroad will be delivery all together.

If you purchase more than one pre-order item with different expected shipping dates, the products will be sent all together on the latest expected date.

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